Refund and Returns Policy
At Lehope Care, we strive to ensure your satisfaction with our Supported Living services. If you have any concerns or issues regarding your experience with our services, please review the following policy regarding refunds and returns.
Refund Policy:
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Service Satisfaction: Our priority is to provide high-quality Supported Living services that meet your needs and expectations. If for any reason you are dissatisfied with our services, please contact us promptly to discuss your concerns.
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Refund Eligibility: Refunds are considered on a case-by-case basis and are subject to the specific circumstances of the situation. We aim to address your concerns and find an appropriate resolution that meets your satisfaction.
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Requesting a Refund: To request a refund, please contact our customer service team within [number of days] days from the date of the issue or concern. You can reach us via [contact details]. Kindly provide relevant details and reasons for your request.
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Processing Refunds: Once a refund request is received, we will review the situation thoroughly. If a refund is deemed appropriate, we will initiate the refund process promptly. Refunds will be processed using the original method of payment unless otherwise specified.
Returns Policy:
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Returns and Cancellations: Our Supported Living services are typically ongoing and personalized to your individual needs. However, if there are specific changes or cancellations needed, please contact us as soon as possible to discuss the situation.
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Modifications to Services: We understand that circumstances may change. If modifications to the service plan are required, we encourage open communication. We’ll work with you to accommodate reasonable changes and ensure our services continue to meet your evolving needs.
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Service Termination: Should you wish to terminate or suspend our services, please inform us in advance. We’ll guide you through the necessary steps and provide any required assistance during the transition period.
Additional Notes:
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Non-Refundable Services: Certain services or fees may be non-refundable, especially if they involve third-party arrangements or specific administrative costs. We will clearly communicate such conditions at the time of service agreement.
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Policy Updates: This Refund and Returns Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact us directly for any updates or clarifications.
Contact Us:
For inquiries, concerns, or to discuss refund and return-related matters, please contact our customer service team:
- Phone: +441279311457 / 07412 687 840
- Email: info@lehopecare.com
